When you complete your booking with Peachy Clean for cleaning services, you accept these Terms & Conditions, along with any others provided during the online booking process.

​

If a subject of these Terms & Conditions is (or becomes) invalid or unenforceable:

• It will still be enforced to the fullest extent permitted by law.

• The Client will still be bound by the remaining of terms, excluding those that are invalid or unenforceable.

• In a case of discrepancy between general and specific terms, specific terms will apply.

 

PRICING

When you confirm a Booking with Peachy Clean through our online platform and booking services, you agree to pay the cost of the cleaning services, including any taxes and additional charges that may apply as outlined in the Cleaning Services Contract sent upon booking your cleaning appointment.

​

PAYMENT

If you provide payment for booking services through our online platform it may be taken or pre-authorized when the booking is confirmed, and it may be non-refundable.

​

If you know of or suspect fraudulent activity or unauthorized use of your Payment Method, contact your payment provider. The payment provider may cover any resulting charges, possibly for a fee.

​

Our payment platform may allow you to store your Payment Method details for future transactions, with your consent.

​

POLICIES

When a booking is made through our online platform, you agree to and accept the applicable policies as displayed in the booking process. Cancellation policies and other policies are also listed on our online booking platform.
 

CANCELLATION & LOCKOUT POLICY

 

At Peachy Clean, we respect both your time and the time of our dedicated Service Providers. To ensure smooth operations and scheduling, please review our policies regarding cancellations, lock-outs, and schedule adjustments below.
 

CLEANING SERVICES AGREEMENT

Please note that your Cleaning Services Agreement must be completed prior to your scheduled cleaning appointment to confirm the booking, and cleaning services will not be provided until this document has been signed and returned. Upon booking your cleaning appointment with Peachy Clean, our platform will automatically email a copy of the Cleaning Services Agreement to your email address on file for e-signature completion. 
 

Clients with scheduled cleaning appointments who have not completed the Cleaning Services Agreement within 48 hours of the cleaning appointment start time will result in the cleaning appointment being subject to cancellation by Peachy Clean. Peachy Clean reserves the right to cancel upcoming cleaning appointment bookings and/or terminate cleaning services if a signed and completed Cleaning Services Agreement is not returned in a timely manner prior to the scheduled cleaning service appointment booking(s).

​

In the event that our booking system automatically sends you more than one Cleaning Services Agreement for e-signature after booking your cleaning appointment, please disregard any duplicates. Only one Cleaning Services Agreement requires e-signature to be kept on file in our system unless the terms of the Agreement have been changed, updated and/or an additional Cleaning Services Agreement is otherwise requested by Peachy Clean to keep our records up-to-date.

Peachy Clean may issue an updated Cleaning Services Agreement to Clients upon booking cleaning services or as-needed to ensure our records are up-to-date. Failure to remit an updated Cleaning Services Agreement upon request prior to your next upcoming cleaning appointment booking may result in appointment cancellation and/or temporary suspension of cleaning services until the updated Cleaning Services Agreement is signed and completed.  

 

Standard Cancellations & Rescheduling:

•  We require a minimum of 24 hours' notice for any canceled or rescheduled appointments.

•  A late cancellation fee of $50.00 plus taxes and applicable fees applies to appointments cancelled with less than 24 hours' notice.

•  In cases of a last-minute cancellation with less than 24-hours notice, Peachy Clean reserves the right to automatically charge the Client's Card on File for the final invoice, including all applicable taxes and fees.

 

Lock-Outs & Denied Entry:

• If a Cleaning Service Provider arrives for a scheduled appointment but is unable to gain entry, a Lock-Out fee of $75.00 plus tax will apply.

• This fee reflects the minimum 3 hours of compensation required by the Employment Standards Act (ESA) when a cleaner arrives for a scheduled shift.

•  A lock-out fee applies in situations where an incorrect keycode is provided, no one is on-site to provide entry, or rental guests have not checked out on time.

 

Third-Party Bookings:

• The lock-out fee also applies if our team is denied entry by an occupant who did not consent to a third-party booking. In this event, the appointment will be immediately cancelled and the booking Client assumes full financial responsibility for the $75.00 Lock-Out Fee (plus tax and all applicable expenses and fees).

 

Travel Surcharges:

• Travel charges may apply in addition to the Lock-Out fee if the service disruption impacts our regular scheduling and dispatch. Standard travel is billed at a surcharge of $0.20/km (round trip) plus tax.

•  To avoid these fees, the Client must notify Peachy Clean of any access changes at least 24 hours prior to the appointment. Lock-out invoices may be automatically charged to the Client's saved card on file.

 

Worksite Conditions & Construction:

• The Client agrees to notify Peachy Clean at least 24 hours in advance if the property will be undergoing renovations, repairs, or construction, or if any contractors or tradespeople will be present on-site during the cleaning appointment.

• Peachy Clean reserves the right to reschedule, modify, or decline service if worksite conditions are deemed to present unreasonable physical hazards or safety concerns to employees.

• If adequate notice is not provided and our team cannot safely perform their duties, the Client may be subject to a standard cancellation or lock-out fee, plus all applicable taxes, service expenses and fees. 

 

Inclement Weather, Emergencies & Illness:

• We understand that unforeseen things happen. Exceptions to our cancellation fees are made for emergencies, illness, inclement weather, or road closures.

• If highways are closed, school buses are cancelled, or road conditions are considered unsafe by regulators or the Service Provider, Peachy Clean will proactively cancel or reschedule cleaning appointments for that calendar day.

• Cancellation fees will not apply in the event of inclement weather.

 

Client Conduct & Right to Terminate Service:

• Peachy Clean maintains a zero-tolerance policy regarding harassment, violence, intimidation, threats, or inappropriate conduct.

• If at any time a Peachy Clean employee feels unsafe or threatened, they are authorized to immediately cease work and leave the premises.

• In such an event, Peachy Clean reserves the right to suspend or permanently terminate services without penalty, and the Client will remain responsible for payment of any services rendered up to the point of departure.

​

FEES & SERVICE CHARGES

All hourly labour rates are subject to the following additional charges:

    •    13% ON-HST (applicable taxes)

    •    5.5% Service Charge — covers general operations including equipment maintenance, cleaning supplies, administrative software, and overhead

    •    3.6% Payment Processing Fee — applies to all debit and credit card transactions

To avoid the 3.6% processing fee, clients may pay via e-transfer to invoices@peachycleankincardine.ca. Every invoice includes a specific “E-TRANSFER” balance amount that excludes this fee. Upon receipt of your e-transfer, Peachy Clean will adjust the invoice, mark it as paid, and issue a final receipt.

​

LATE PAYMENTS

Clients have a 48-hour grace period from the invoice due date to complete payment manually. If an invoice remains unpaid after 48 hours, Peachy Clean will automatically charge the Client’s saved card on file. If the card on file is declined or no valid payment method is on file, a late fee equal to 3% of the total outstanding invoice balance will be applied.

​

REFUND POLICY

Services completed as described are not subject to refunds. Peachy Clean does not issue refunds after cleaning services have been provided. If you are unsatisfied with your clean, please contact us as soon as possible so we can work to resolve the issue. All sales are final.

​

LIABILITY

Peachy Clean shall not be liable or responsible for any loss or damage to property belonging to the Client, or for any injury to the Client or other residents of the property, as a result of the services provided.

​

MEDIA POLICY

Peachy Clean reserves the right to take photographs or other media during the provision of services for quality assurance and consistency purposes. These images are confidential and will not be shared without the express consent of the Client, or unless otherwise required by a Court of Law. Non-identifying media may be used for promotional purposes unless the Client opts out in writing.

​

​

​

​

​